Are traditional fire flamed wax tea light candles safe to use with your Picture Flame® Flameless Tea Light Candle Holders?
Yes! Using “real” tea light candles cast a much brighter glow than that of their flameless counterpart and look much more beautiful when used in conjunction with our Picture Flame® Flameless Tea Light Candle Holders. We suggest you use flameless tea light candles instead. If you prefer to use real flame candles, please use precautions as you would with any flame lit candle. That option is entirely yours to make. CLICK HERE to view instructions that illustrate how to properly assemble and adhere your Picture Flame® Flameless Tea Light Candle Holder.
Can you use wax tea light candles on desktop picture frames with kickstands?
No. It’s best to use flameless tea light candles on picture frames with kickstands that sit upon desktops or tables. The reason being is that on these types of picture frames the frame slightly tilts back which could cause wax spillage. We suggest only using wax tea light candles on wall hung picture frames or wall mirrors that completely lay flat against the wall, thus keeping the holder in a level position and avoiding wax spillage if that is the type of candle you wish to use. We, however, advise using flameless tea light candles.
Are there any special care instructions for the Picture Flame® Flameless Tea Light Candle Holders?
Yes, gently clean the mirror(s) on your Picture Flame® Flameless Tea Light Candle Holder with a small amount of glass cleaner and a soft cloth. Wipe until dry. As for the suction cup, always keep it free from dirt and the oil from your hands to ensure a tight grip on to smooth surfaces. Simply wash suction cup(s) with warm, soapy water when needed and then rinse thoroughly. Take special care to not submerge the entire Picture Flame® Flameless Tea Light Holder in water and just clean the suction cup portion of the holder only. After cleaning the suction cup thoroughly, we strongly suggest repeating the “wetting technique” (illustrated HERE) by simply wetting the tip of your finger with water and moistening the back of the suction cup before adhering to a clean, smooth surface to ensure a strong hold and thus significantly reducing the risk of the suction cup apparatus from failing.
Do I need to reapply the suction cup every time I use my Picture Flame® Flameless Tea Light Candle holder?
No. Once you apply the suction cup to glass there’s no need to reapply with each use. Typically, once you properly apply the suction cup to glass it should hold strong for at least a month without removing it from the glass. However, we do suggest that if your Picture Flame® Flameless Tea Light holder has been up for a while that you disengage the stabilizer pin to avoid bending pin and then push the Picture Flame® holder towards the glass until you hear a “pop” coming from the suction cup and then place the stabilizer pin back in place. Your Picture Flame® Flameless Tea Light Candle Holder once again is secure for use. We highly recommend cleaning the suction cup and freshly reapply to a clean surface using the wetting technique at least every 2 months. *Note: Our double and triple Picture Flame® Flameless Tea Light Candle Holders may need to be reapplied more often since they are a bit heavier than our single holders.
How much do you charge for shipping?
Our shipping charges are one flat rate. Whether you buy just (1) item or up to our limit of (50) items, the rate is still the same at $5.95 for shipping and handling charges. The more you purchase, the more you save in shipping costs. Please allow 7-10 business days for processing and delivery. We are currently only using USPS PRIORITY MAIL as our primary shipping method. If you need to order more than our shipping limit allows, please contact us for a quote. CONTACT US HERE
Your Picture Flame® Flameless Tea Light Candle Holders seem a bit pricey. How do you justify these prices?
Great question! We are a new business and as with any new business there are various startup costs incurred such as promotion, materials, insurance, labor, etc. A new product when first introduced to the public will always be priced at a premium rate due to the overwhelming startup costs of a new business, but the benefit is that you will be purchasing an exclusive and unique product that no one else has! Another bonus is that you will be receiving a handcrafted product of the highest quality with the utmost attention to the finest detail. Ultimate care, precision and the high-quality materials contribute to the creation of each and every one of our Picture Flame® Flameless Tea Light Candle Holders. They are also a one-of-a-kind product that you will not find anywhere else in stores or online. Our patented Picture Flame® Flameless Tea Light Candle Holders are exclusively available only here on pictureflame.com. Once we are able to mass produce our product, we will then be able to bring the cost of our Picture Flame candle holders down for our customers.
Do you offer a return policy?
Yes, we do! Our Picture Flame® Tea Light Candle Holders have a 30day money back satisfaction guarantee. You may return the Picture Flame® holders and/or accessories for a full refund of the purchase price if not fully satisfied. The Picture Flame® Flameless Tea Light Candle Holder, flameless tea light candles, canisters, votive cups and/or charms must be in their original condition upon return delivery in which it was received. If there is any use or damage to our products upon return delivery to us, we reserve the right not to honor the guarantee. You, the customer, are responsible for all return shipping charges and are responsible for protecting the Picture Flame® Flameless Tea Light Candle Holders in addition to all accessories received in your original order from damage or loss during return shipping.
Are the Picture Flame® Flameless Tea Light Candle Holders, accessories and flameless tea light candles safe to use around children and pets?
No! Keep away from children and pets! Small parts are a choking hazard and the batteries in the flameless tea light candles will cause internal injuries if swallowed. The mirrors on Picture Flame® Flameless Tea Light Candle Holder can also cause injury if not handled properly.
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PICTURE FLAME LLC
9853 N. Alpine Road #135
Machesney Park, Illinois 61115